HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

COMPATIBLE PRODUCTS

• HP ZBook Power 15.6 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (6B8E1EA#ABU)
• HP ZBook Fury 17.3 G8 Mobile Workstation PC (4A6A7EA)
• HP ZBook Power G7 Mobile Workstation (1J3Q8EA)
• HP ZBook Power 15.6 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (6B8E0EA#ABU)
• HP ZBook Studio x360 G5 Convertible Workstation (6TW39EA)
• HP ZBook 17 G6 Mobile Workstation (6TV08EA)
• HP ZBook Firefly 15 G7 Mobile Workstation (111F0EA)
• HP ZBook 15u G6 Mobile Workstation (6TP79EA)
• HP ZBook 14u G6 Mobile Workstation (6TP67EA)
• HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC (313Q4EA)
• HP ZBook x2 G4 Detachable Workstation (2ZC13EA)
• HP ZBook Studio G5 Mobile Workstation (6TW43EA)
• HP ZBook Fury 15 G7 Mobile Workstation (2C9T8EA)
• HP ZBook Firefly 16 inch G9 Mobile Workstation PC Wolf Pro Security Edition- Data Science (6B8E6EA#ABU)
• HP ZBook Studio G5 Mobile Workstation (6TW42EA)
• HP ZBook 14u G6 Mobile Workstation (6TP71EA)
• HP ZBook Studio x360 G5 Convertible Workstation (5UC06EA)
• HP ZBook 15 G6 Mobile Workstation (6TQ99EA)
• HP ZBook Fury 17.3 inch G8 Mobile Workstation PC (4F8L4EA#ABU)
• HP ZBook 15 G5 Mobile Workstation (5UC07EA)
• HP ZBook Power G7 Mobile Workstation (1J3X7EA)
• HP ZBook Firefly 14 inch G9 Mobile Workstation PC Wolf Pro Security Edition- Data Science (6B8E4EA#ABU)
• HP ZBook 17 G6 Mobile Workstation (6TU99EA)
• HP ZBook Firefly 14 G7 Mobile Workstation (111C7EA)
• HP ZBook Firefly 14 G7 Mobile Workstation (111C8EA)
• HP ZBook 17 G5 Mobile Workstation (5UC09EA)
• HP ZBook 17 G6 Mobile Workstation (6TV15EA)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314G6EA#ABU)
• HP ZBook x2 G4 Detachable Workstation (2ZC10EA)
• HP ZBook Create G7 Notebook PC (2C9P7EA)
• HP ZBook Fury 15 G7 Mobile Workstation Bundle (2C9U6EA)
• HP ZBook Studio G5 Mobile Workstation (2ZC49EA)
• HP ZBook 14u G6 Mobile Workstation (6TP72EA)
• HP ZBook Studio 16 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (62U57EA#ABU)
• HP ZBook Studio x360 G5 Convertible Workstation (2ZC58ET)
• HP ZBook Studio G5 Mobile Workstation (2ZC51EA)
• HP ZBook Firefly 15 G7 Mobile Workstation (1J3P8EA)
• HP ZBook 17 G6 Mobile Workstation (6TV00EA)
• HP ZBook 17 G6 Mobile Workstation (6TV35EA)
• HP ZBook x2 G4 Detachable Workstation (2ZB81EA)
• HP ZBook Studio x360 G5 Convertible Workstation (6KP03ET)
• HP ZBook Fury 17.3 G8 Mobile Workstation PC (4A6A0EA)
• HP ZBook Fury 15 G7 Mobile Workstation (119X3EA)
• HP ZBook x2 G4 Detachable Workstation (2ZC11EA)
• HP ZBook Fury 17.3 G8 Mobile Workstation PC (4A6B4EA#ABU)
• HP ZBook Fury 15 G7 Mobile Workstation (2C9W5EA)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314G2EA#ABU)
• HP ZBook 15u G6 Mobile Workstation (6TP59EA)
• HP ZBook Studio x360 G5 Convertible Workstation (5UC32ET)
• HP ZBook Studio G7 Mobile Workstation (1J3U6EA)
• HP ZBook Studio 15.6 inch G8 Mobile Workstation (4F8K9EA#ABU)
• HP ZBook Power 15.6 inch G8 Mobile Workstation PC (313S9EA#ABU)
• HP ZBook Power 15.6 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (6B8E3EA#ABU)
• HP ZBook Studio 16 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (62U58EA#ABU)
• HP ZBook Power 15.6 inch G8 Mobile Workstation PC (313S6EA#ABU)
• HP ZBook Firefly 14 G8 Mobile Workstation (2C9Q2EA#ABU)
• HP ZBook Fury 15.6 G8 Mobile Workstation PC (314J7EA#ABU)
• HP ZBook Fury 17 G7 Mobile Workstation (119Y6EA)
• HP ZBook Firefly 14 G8 Mobile Workstation (2C9Q5EA#ABU)
• HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC (2C9S0EA#ABU)
• HP ZBook Create G7 Notebook PC (1J3U8EA#ABU)
• HP ZBook Studio G7 Mobile Workstation (1J3T1EA#ABU)
• HP ZBook Power 15.6 inch G8 Mobile Workstation PC (313S3EA#ABU)
• HP ZBook Fury 15.6 G8 Mobile Workstation PC (314J4EA#ABU)
• HP ZBook Firefly 14 inch G9 Mobile Workstation PC Wolf Pro Security Edition- Data Science (6B8E5EA#ABU)
• HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC (2C9S8EA#ABU)
• HP ZBook Firefly 15 G7 Mobile Workstation (111F5EA)
• HP ZBook Fury 17 G7 Mobile Workstation (2C9T0EA)
• HP ZBook Power 15.6 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (6B8E2EA#ABU)
• HP ZBook Studio G7 Mobile Workstation (1J3T9EA)
• HP ZBook Studio G5 Mobile Workstation (5UC04EA)
• HP ZBook Fury 15 G7 Mobile Workstation Bundle (2C9U5EA)
• HP ZBook Studio x360 G5 Convertible Workstation (6TW47EA)
• HP ZBook Create G7 Notebook PC (1J3W5EA#ABU)
• HP ZBook Fury 15.6 G8 Mobile Workstation PC (314K7EA#ABU)
• HP ZBook x2 G4 Detachable Workstation (2ZC17EA)
• HP ZBook Create G7 Notebook PC (1J3U7EA)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314G8EA#ABU)
• HP ZBook 15u G6 Mobile Workstation (6TP58EA)
• HP ZBook Studio x360 G5 Convertible Workstation (2ZC63EA)
• HP ZBook Fury 15 G7 Mobile Workstation (119X0EA)
• HP ZBook Firefly 14 G7 Mobile Workstation (111B8EA)
• HP ZBook Fury 15.6 inch G8 Mobile Workstation PC (4F8L2EA#ABU)
• HP ZBook Firefly 15 G7 Mobile Workstation (111D5EA#ABU)
• HP ZBook 15 G6 Mobile Workstation (6TR56EA)
• HP ZBook Fury 17 G7 Mobile Workstation (119W7EA)
• HP ZBook Fury 15 G7 Mobile Workstation (119Y4EA)
• HP ZBook 17 G6 Mobile Workstation (6TV06EA)
• HP ZBook Power G7 Mobile Workstation (1J3Y3EA)
• HP ZBook 17 G6 Mobile Workstation (6TU97EA)
• HP ZBook 15 G6 Mobile Workstation (6TR59EA)
• HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC (2C9R7EA#ABU)
• HP ZBook 17 G5 Mobile Workstation (5UC10EA)
• HP ZBook Firefly 16 inch G9 Mobile Workstation PC Wolf Pro Security Edition- Data Science (6B8E7EA#ABU)
• HP ZBook Fury 15 G7 Mobile Workstation (119Y1EA)
• HP ZBook Studio x360 G5 Convertible Workstation (8JL31EA)
• HP ZBook Fury 15.6 G8 Mobile Workstation PC (314J5EA#ABU)
• HP ZBook Studio G5 Mobile Workstation (4QH99EA)
• HP ZBook Fury 15 G7 Mobile Workstation (119X7EA)
• HP ZBook 15 G6 Mobile Workstation (6TU92EA)
• HP ZBook Studio G7 Mobile Workstation (1J3T7EA#ABU)
• HP ZBook Fury 16 G9 Mobile Workstation PC (62U33EA#ABU)
• HP ZBook Create G7 Notebook PC (1J3S1EA#ABU)
• HP ZBook Fury 15 G7 Mobile Workstation (2C9V6EA#ABU)
• HP ZBook Power 15.6 inch G8 Mobile Workstation PC (313T2EA#ABU)
• HP ZBook Fury 17.3 G8 Mobile Workstation PC (4A698EA#ABU)
• HP ZBook Fury 15.6 inch G8 Mobile Workstation PC (4F8L3EA#ABU)
• HP ZBook Fury 17.3 inch G8 Mobile Workstation PC (4F8L5EA#ABU)
• HP ZBook Fury 15 G7 Mobile Workstation (2C9W6EA)
• HP ZBook Power 15.6 inch G8 Mobile Workstation PC (4A609EA#ABU)
• HP ZBook 17 G6 Mobile Workstation (6TV09EA)
• HP ZBook Fury 17 G7 Mobile Workstation (119W6EA)
• HP ZBook Studio 16 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (62U59EA#ABU)
• HP ZBook x2 G4 Detachable Workstation (2ZB83ET)
• HP ZBook Fury 15.6 G8 Mobile Workstation PC (314K6EA#ABU)
• HP ZBook Fury 17 G7 Mobile Workstation (119W8EA#ABU)
• HP ZBook Power G7 Mobile Workstation (313R7EA#ABU)
• HP ZBook Firefly 14 G7 Mobile Workstation (111C4EA#ABU)
• HP ZBook Firefly 14 G8 Mobile Workstation (2C9Q4EA#ABU)
• HP ZBook Fury 15 G7 Mobile Workstation (119X8EA)
• HP ZBook Fury 17 G7 Mobile Workstation (119Y5EA)
• HP ZBook 15 G6 Mobile Workstation (6TV18EA)
• HP ZBook 14u G6 Mobile Workstation (6TP68EA)
• HP ZBook 15 G6 Mobile Workstation (6TR63EA)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314G5EA#ABU)
• HP ZBook Firefly 15 G7 Mobile Workstation (111G4EA)
• HP ZBook Studio G5 Mobile Workstation (8JL29EA)
• HP ZBook Studio G5 Mobile Workstation (6KP01ET)
• HP ZBook Power G7 Mobile Workstation (1J3Y2EA)
• HP ZBook Firefly 14 G8 Mobile Workstation (2C9R2EA)
• HP ZBook 17 G6 Mobile Workstation (6TR82EA)
• HP ZBook Firefly 14 G7 Mobile Workstation (111C0EA)
• HP ZBook 15 G6 Mobile Workstation (6TU88EA)
• HP ZBook Studio x360 G5 Convertible Workstation (5UC42EA)
• HP ZBook Studio 16 inch G9 Mobile Workstation PC Wolf Pro Security Edition - Data Science (62U56EA#ABU)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314G1EA#ABU)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314G9EA#ABU)
• HP ZBook Fury 17.3 G8 Mobile Workstation PC (4A6B3EA#ABU)
• HP ZBook 15u G6 Mobile Workstation (6TP55EA)
• HP ZBook Fury 16 G9 Mobile Workstation PC (62U31EA#ABU)
• HP ZBook Fury 17 G7 Mobile Workstation (119W5EA#ABU)
• HP ZBook Fury 16 G9 Mobile Workstation PC (62U62EA#ABU)
• HP ZBook Firefly 14 G8 Mobile Workstation (2C9R1EA#ABU)
• HP ZBook 15 G6 Mobile Workstation (6TR58EA)
• HP ZBook Studio 15.6 G8 Mobile Workstation (314F8EA#ABU)
• HP ZBook Studio 15.6 inch G8 Mobile Workstation (4F8L6EA#ABU)

[1] By default HP will deliver HP Care Pack support services in the country where purchased. For further information on HP Care Pack support coverage for hardware products in a different geographic location, please check the Care Pack Terms and Conditions for your respective country and the datasheets for your specific Care Pack. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.,[2] Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements