MendIT Warranty Information

CCL offer two warranty choices with your system. A three-year Onsite warranty (UK mainland only) comes as standard with our Gaming PCs, whilst all other systems come with a three-year Collect & Return warranty. These can be upgraded to an onsite warranty during purchase if required.

Below is further information on each warranty type and how they work:

Collect and Return

Your MendIT Collect and Return warranty is a fast and efficient repair service designed to protect your PC against mechanical breakdown.

With all parts, labour and carriage included, you receive a fast, effective solution to protect your system.

If MendIT are unable to repair your device under the warranty agreement (i.e. parts aren’t available or the cost to repair is greater than the value of the device when new) you will receive either new or fully
refurbished system of the same age and condition (see terms for more information).

Collect and Return Process

• An electronic certificate will be provided to register the system/s
• Customer calls MendIT repair centre on 01282 418 864 and warranty status is checked
• MendIT will attempt to resolve the problem over the phone
• If the unit is in need of hardware repair, MendIT will arrange collection and provide a pre-paid postage label for the customer to attach to their system (customer is responsible for packaging)
• Upon receiving the system, MendIT will diagnose the fault and carry out the repair for free
• System is tested to ensure fault is repaired
• MendIT will package the device and send it back to the customer
• MendIT covers all costs for parts, labour and carriage
• 5 day turn around upon receiving the customer’s device*

*Subject to parts availability

On-Site

Available to the mainland UK only, the MendIT Onsite warranty is designed to deliver both an instant response and a rapid repair; MendIT provide telephone diagnostics and dispatch of a fully trained engineer to your location.

Whether you have sensitive data or want to keep downtime to a minimum, this is an ideal solution to have you up and running in the shortest time possible.

With all parts, labour and engineer call out charges included; MendIT’s Onsite warranty service has you covered.

If MendIT are unable to repair your device under the warranty agreement (i.e. parts aren’t available or the cost to repair is greater than the value of the device when new) you will receive either a new or fully refurbished system of the same age and condition (see terms for more information).

On-Site Process

• An electronic certificate will be provided to register the system/s
• Customer calls MendIT repair centre on 01282 418 864 and warranty status is checked
• MendIT will attempt to resolve the problem over the phone and may require your assistance in performing diagnostic procedures
• If the unit is in need of a hardware repair, MendIT will arrange to send an engineer with parts to a place convenient to the customer (UK Mainland Only)

Terms & Conditions

The full Terms & Conditions of your MendIT warranty can be read in this document.